Last updated: September 2026 · Reviewed by the Punjab Assignment Help hospitality and IT team · Reading time: 11 minutes
Quick answer: ICT Essentials Assessment 2 (unit codes TSM04005RU / HOS04017RU / ENT04009RU, used at Dubai College of Tourism) is a group presentation worth 50%. Your "Digital Task Force" persuades the owner of a traditional UAE hotel or tour company to adopt ICT. You submit five artefacts: (1) an 8–12-minute PowerPoint with speaker notes and a linked video, (2) a one-page Word memo, (3) the same memo as a PDF, (4) an Excel ICT budget with formulas, and (5) an Outlook calendar invite to your instructor with the memo attached. The tasks add up to 100 marks, and every task has its own marks, so missing one small task costs you points.
Assessment 2 at a glance
| Item | Detail |
|---|---|
| Unit | ICT Essentials (Tourism, Events and Hospitality): TSM04005RU / HOS04017RU / ENT04009RU |
| Assessment | Assessment 2 of 2: Presentation, 50% weighting |
| Group size | Pairs or groups of three (chosen by the instructor) |
| Length | 8–12 minutes, .pptx with speaker notes |
| Scenario | A 20+-year-old UAE hospitality or tourism company that still runs on paper and manual processes |
| Referencing | Harvard style |
| Also required | DCT cover page, memo (.docx and .pdf), Excel budget, calendar invite |
Task-by-task marks map (use this as your checklist)
| Task | What to do | Marks |
|---|---|---|
| 1.1 | Structured slides with a consistent layout and hierarchy | 10 |
| 1.2 | Professional fonts, colour scheme and visual elements | 5 |
| 1.3 | Copyright-free images, icons, charts or screenshots | 5 |
| 1.4 | Speaker notes that add to (not repeat) the slide content | 5 |
| 1.5 | A linked video inside PowerPoint | 3 |
| 1.6 | Agenda slide | 2 |
| 1.7 | Final recommendations slide | 2 |
| 1.8 | Professional delivery | 5 |
| 1.9 | One slide on an online community / workplace tool (Teams, Slack, LinkedIn groups, TripAdvisor forums) | 3 |
| 2.1 | Teach the owner how to research with Google | 5 |
| 2.2 | At least 2 online sources, Harvard referenced | 5 |
| 2.3 | Teach how to write a professional email, with an annotated example | 5 |
| 3.1 | One-page Word memo to the owner | 10 |
| 3.2 | Memo formatting: font, bold, bullets, font colour, header/footer and one image | 5 |
| 3.3 | Memo saved as .docx and .pdf with professional file names | 4 |
| 4.1 | Excel ICT budget (hardware, software, training, maintenance) | 10 |
| 4.2 | Budget formatting: headings, bold totals, borders, colour shading | 3 |
| 4.3 | At least two formulas (SUM, AVERAGE, MIN, MAX) | 3 |
| 5.1 | Professional Outlook calendar invite to the instructor | 5 |
| 5.2 | Final memo attached to the invite | 5 |
Suggested 14-slide storyboard
- Title: "Going Digital: ICT for [Company Name]", with team names
- Agenda (Task 1.6)
- Where we are today: paper bookings, phone-only communication, lost records
- Why ICT now?: UAE's digital government agenda, guest expectations, competitor apps. Put your 2 Harvard-referenced sources here (Task 2.2)
- Front office: property management system (PMS) and online booking engine
- Sales and marketing: CRM, social media, online reviews
- Housekeeping and operations: shared digital calendars, task apps
- Finance: Excel budgeting and cloud accounting (link to your budget, Task 4)
- Short video (Task 1.5): Insert › Video › Online Video, e.g., a hotel PMS demo
- How to search online safely (Task 2.1)
- How to write a professional email (Task 2.3)
- Online community tool: Microsoft Teams channels for shift handovers (Task 1.9)
- ICT budget summary: chart from Excel
- Recommendations and next steps (Task 1.7), then a references slide
Answer hints for the "teaching" slides
Task 2.1: online research in 4 simple steps
- Choose keywords: "hotel property management system small hotel UAE" rather than "software for hotel".
- Use search tools: quotation marks for exact phrases,
site:gov.aefor official sources, and Tools › Any time for recent results. - Check reliability with the CRAAP test: Currency, Relevance, Authority, Accuracy, Purpose.
- Stay safe: look for HTTPS, avoid pop-up downloads, do not enter company passwords on unknown sites, and respect copyright (use Creative Commons images).
Task 2.3: professional email example (annotate on your slide)
Subject: Proposal to trial a digital booking system – decision needed by 15 March ← clear and specific
Dear Mr Al Mansoori, ← polite greeting
I am writing to recommend a 30-day trial of an online booking system for our front office. ← purpose in the first line
The trial is free, needs two hours of staff training, and could reduce double bookings. ← short, structured points
Could we discuss this at Sunday's meeting? ← clear call to action
Kind regards,
Aisha Khan
Front Office Supervisor | +971 X XXX XXXX ← professional sign-off and signature
Task 1.4: speaker notes that score marks
Weak: "This slide shows PMS." Strong: "A PMS replaces our paper booking ledger. For a 60-room hotel it removes double bookings and gives the owner a live occupancy view on a phone. Cloud options such as [example] charge a monthly subscription, so there is no big upfront cost." Speaker notes should justify the slide and add evidence.
Memo hints (Tasks 3.1–3.3)
- Layout: MEMO title → To / From / Date / Subject block → purpose paragraph → bullet list "What you will learn" → closing line.
- Formatting checklist: one professional font (e.g., Calibri 11–12), bold headings, bullet points, one brand font colour, a header with the company logo, and a footer with the page number or group name.
- Save as
Group2_Memo.docxand File › Save As › PDF →Group2_Memo.pdf. Open both to check them.
Excel budget hints (Tasks 4.1–4.3)
| Category | Example item | Qty | Unit cost (AED, sample) | Total |
|---|---|---|---|---|
| Hardware | Laptops for front desk | 4 | 3,000 | =C2*D2 |
| Software | Cloud PMS subscription (12 months) | 12 | 900 | =C3*D3 |
| Training | Staff workshops | 3 | 1,500 | =C4*D4 |
| Maintenance | IT support contract (12 months) | 12 | 500 | =C5*D5 |
| Total budget | =SUM(E2:E5) | |||
Add =AVERAGE(E2:E5), =MAX(E2:E5) and =MIN(E2:E5) summary rows. Apply bold totals, borders around each section and a different fill colour for each category. The sample figures above are illustrative, so research realistic UAE prices for your own version.
Calendar invite hints (Tasks 5.1–5.2)
- In Outlook: New Event › add the instructor's email as a required attendee.
- Subject: "Group 2 – ICT Essentials Assessment 2 Presentation".
- Body: the confirmed date and time, every member's full name, the purpose, what the instructor will see (a 10-minute presentation plus Q&A), and the list of files submitted to the LMS.
- Attach the final memo (the same version as on the LMS), then send and screenshot the sent invite as evidence.
Harvard referencing examples
- Website: Organisation (Year) Title of page. Available at: URL (Accessed: day month year).
- In-text: (Organisation, Year), for example on the slide footer or in the speaker notes.
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ICT Essentials Assessment 2 answer hints, examples and sample templates
Many students search for ICT Essentials Assessment 2 answers, a TSM04005RU sample presentation or an HOS04017RU memo example. Each group presents for its own chosen hotel or tour company, so there is no single answer. This page gives every piece you need as an example: the marks map, the 14-slide storyboard, a model professional email, the memo layout, the Excel budget formulas and the calendar invite checklist.
Answer-hint recap: tick off every task from 1.1 to 5.2, put speaker notes on every slide, reference at least two online sources in Harvard style, use SUM plus one more formula in your budget, and attach the final memo to your Outlook invite.
Where can I find ICT Essentials Assessment 2 answers?
There is no official answer file because each group designs its own presentation. Use the storyboard, email example, memo layout and budget formulas on this page as models. Our tutors can check your slides, memo and Excel file before submission.
Is there a sample professional email for ICT Essentials Task 2.3?
Yes. The annotated email above shows a clear subject line, polite greeting, short structured points, a call to action and a professional sign-off.
Can I get assignment help in Dubai for hospitality ICT tasks?
Yes. Punjab Assignment Help supports Dubai and UAE hospitality and tourism students online with PowerPoint, Word, Excel and Harvard referencing.
Frequently asked questions
How long should the ICT Essentials Assessment 2 presentation be?
Between 8 and 12 minutes, submitted as a .pptx file with speaker notes on the slides.
How do I insert a video in PowerPoint for Task 1.5?
Go to Insert › Video › Online Video (or Stock/Online Media), paste the video URL and resize it on the slide. Test playback before you present.
Which Excel formulas are needed for the ICT budget?
At least two, such as SUM for the total and AVERAGE, MIN or MAX for summaries. Multiplying quantity by unit cost for each line is also good practice.
What online community tool can I present for Task 1.9?
Microsoft Teams, Slack, LinkedIn groups or TripAdvisor forums all fit. Explain how the tool helps hotel or tour staff share knowledge, solve problems or improve service.
Which referencing style does the ICT Essentials unit use?
Harvard style, shown on the slides or in the speaker notes.
Related help
Academic integrity note: this guide explains the tasks and gives examples. Your group must create its own presentation, memo and budget in line with your college's academic integrity policy.